This video shows you the process of deactivating and
reactivating Parent and Student accounts
For families who are not currently enrolled or using your curriculum, you can deactivate their accounts so that they cannot log in. Once their account(s) are deactivated, they won't have access to content.
Deactivating accounts is done to make sure that inactive customers can't access content and incur license usage. You don't want to be paying for a content license for a customer that isn't currently enrolled.
Accounts can be reactivated at any time in the future.